Unified Service Desk for Microsoft Dynamics CRM

Unified Service Desk for Microsoft Dynamics CRM

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.   http://1drv.ms/1Wfy06Q