This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this. http://1drv.ms/1Wfy06Q
India’s Godrej & Boyce adopts Microsoft Dynamics CRM
Overcome Multichannel Customer Service Challenges – CRM Magazine.
We are pleased to announce yet another successful implementation of Microsoft Dynamics CRM 2011 online. The client is a service provider based in Chennai who is in the business of chip level repair of notebooks and laptop computers. Microsoft Dynamics CRM Online 2011 Dashboard allows not just decision making, but also gives a holistic view […]
Award winning Sage CRM from Sage UK, is now available on YouTube. Another great example of a B2B business adopting Social Media Strategies. Search YouTube for ‘Sage CRM’, and you will get a range of videos starting from Demo, overview, Outlook Integration, MS Exchange Integration and more. Here is a 10 minute overview of Sage CRM […]