Very well explained. Multimodal CX
A very well presented, step by step sketch of Customer Experience. What is Customer Experience? [Infographic]WinTheCustomer!.
Slightly long winded, but rich in content. Worth a read. What we are doing at BelladonnaIT is to address two questions mentioned in this article on ‘Obstacles to CRM Innovation’. CRM has historically been seen as a software tool, rather than a systematic approach to understanding and managing successful customer outcomes (as defined by the […]