Unified Service Desk for Microsoft Dynamics CRM

Unified Service Desk for Microsoft Dynamics CRM

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.   http://1drv.ms/1Wfy06Q    

Mobile CRM extension for non PC users

Mobile CRM extension for non PC users

Belladonna IT has released a pilot version of its Field Force CRM which enables field sales and service force to stay connected, and respond back to the CRM without ever accessing a desktop or notebook PC. The application has been developed using windows mobile 6.0. Salient features are: No need for a user to have […]