Unified Service Desk for Microsoft Dynamics CRM

Unified Service Desk for Microsoft Dynamics CRM

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.   http://1drv.ms/1Wfy06Q    

Navigating the Mobile CRM Landscape

Navigating the Mobile CRM Landscape

The following post was written by William Band, a vice president and principal analyst at Forrester Research, where he contributes to its CRM Playbook, a programmatic framework for leading application development and delivery professionals through the life cycle of their CRM initiatives.   Navigating the Mobile CRM Landscape.