This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this. http://1drv.ms/1Wfy06Q
One of the major limitations using any online CRM is the ability to create complex reports that need to be drilled down further. Like product wise sales, region wise sorted on buying cycles. We have created a simple step by step process to achieve this using SSRS on Microsoft Dynamics CRM 2013. This is […]
Power BI gives you flexibility to create awesome reports without going through the rigour of SSRS reports. Some samples from Microsoft Dynamics CRM 2015. http://1drv.ms/1JcHRGK
One of the most eagerly awaited arrivals on the CRM scene has been Parature, which was acquired by Microsoft last year.This blog will give you an indication why. http://www.parature.com/2015-customer-service-predictions/
These steps help you display excel sheet like table on entity form in the form of grid like structure. Step 1 Create an look up field (Relation with any entity). As shown in fig 1 Fig 1. Step 2 Make look up field as mandatory after placing field on from. As shown in fig 2 […]
Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service. Top Industry Analysts Review Microsoft Dynamics.
India’s Godrej & Boyce adopts Microsoft Dynamics CRM
An incredible 23 industry templates! Never done before. Industry Templates For CRM 2013 – Microsoft Dynamics CRM UK Blog – Site Home – MSDN Blogs.