Unified Service Desk for Microsoft Dynamics CRM

Unified Service Desk for Microsoft Dynamics CRM

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.   http://1drv.ms/1Wfy06Q    

Data Migration tips for CRM

Data Migration tips for CRM

The single biggest challenge for any CRM implementation, both for the customer and the implementer, is migrating data from XL sheets into CRM. The problem with XL sheets is that it can be filled in as the user likes. There are seldom any rules or pre-formatting done on XL sheets. Here are some examples of seemingly […]

Oracle Publishes case study of CRM on Demand implementation at the Pride Hotels

Oracle Publishes case study of CRM on Demand implementation at the Pride Hotels

  http://thepridehotel.comIndustry:Travel and Transportation Annual Revenue: US$22 million Employees: 1,500 The Pride Hotel Reduces Performance Reporting Times from Seven Days to Real Time Since opening its first hotel in Pune in 1988, The Pride Hotel Group has become one of the fastest growing hotel chains in India. The company currently operates 12 hotels in Ahmedabad, Bangalore, […]