This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this. http://1drv.ms/1Wfy06Q
As we wind down another year, which did not see the Enterprise Software market clock any great growth, here is what I think are the changes we’ll see in 2016 in the Enterprise Software market. Vendors will force cloud adoption a lot faster. One of the primary reasons for the lack of growth in […]
10 Ways Mobility Is Revolutionizing Manufacturing.
One of the most eagerly awaited arrivals on the CRM scene has been Parature, which was acquired by Microsoft last year.This blog will give you an indication why. http://www.parature.com/2015-customer-service-predictions/
Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service. Top Industry Analysts Review Microsoft Dynamics.
Customer Centric Enterprise is getting built, right now. http://www.smartcustomerservice.com/Columns/Expert-Advice/CRM-Tops-Planned-Spending-List-for-2014%E2%80%932015-97663.aspx
India’s Godrej & Boyce adopts Microsoft Dynamics CRM
An incredible 23 industry templates! Never done before. Industry Templates For CRM 2013 – Microsoft Dynamics CRM UK Blog – Site Home – MSDN Blogs.
Jennifer Pollard Explains Why CRM Social Listening Is For Everyone, Not Just Enterprise « CRM Software Blog
Very interesting statistics. After years Sage products go off the list! 2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based – Forbes.