Unified Service Desk for Microsoft Dynamics CRM

Unified Service Desk for Microsoft Dynamics CRM

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.   http://1drv.ms/1Wfy06Q    

SSRS Reports with MS Dynamics CRM Online

SSRS Reports with MS Dynamics CRM Online

  One of the major limitations using any online CRM is the ability to create complex reports that need to be drilled down further. Like product wise sales, region wise sorted on buying cycles. We have created a simple step by step process to achieve this using SSRS on Microsoft Dynamics CRM 2013. This is […]