This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this. http://1drv.ms/1Wfy06Q
As we wind down another year, which did not see the Enterprise Software market clock any great growth, here is what I think are the changes we’ll see in 2016 in the Enterprise Software market. Vendors will force cloud adoption a lot faster. One of the primary reasons for the lack of growth in […]
One of the major limitations using any online CRM is the ability to create complex reports that need to be drilled down further. Like product wise sales, region wise sorted on buying cycles. We have created a simple step by step process to achieve this using SSRS on Microsoft Dynamics CRM 2013. This is […]
CRM is Fragmenting. It’s A Controversial Topic | Forrester Blogs.
Power BI gives you flexibility to create awesome reports without going through the rigour of SSRS reports. Some samples from Microsoft Dynamics CRM 2015. http://1drv.ms/1JcHRGK
Interesting approach. I have used this methodology and found success. via Outside Innovation: How to Improve the Customer Experience for your B2B Customers.
This is a great example to do a SM campaign. How to Create a Social Media Marketing Plan From Scratch.
Very well written primer on Hadoop and its provisions on Azure. What is Hadoop in HDInsight: Cloud big data analysis | Microsoft Azure.
Very well explained. Multimodal CX