CRM is Fragmenting. It’s A Controversial Topic | Forrester Blogs.
10 Ways Mobility Is Revolutionizing Manufacturing.
Customer Centric Enterprise is getting built, right now. http://www.smartcustomerservice.com/Columns/Expert-Advice/CRM-Tops-Planned-Spending-List-for-2014%E2%80%932015-97663.aspx
Staggering statistics about how retail is going online and mobile. In the midst of all this, Walmart stands out. Well researched. THE FUTURE OF RETAIL: 2014 [SLIDE DECK] | Business Insider India.
An incredible 23 industry templates! Never done before. Industry Templates For CRM 2013 – Microsoft Dynamics CRM UK Blog – Site Home – MSDN Blogs.
Jennifer Pollard Explains Why CRM Social Listening Is For Everyone, Not Just Enterprise « CRM Software Blog
A very well presented, step by step sketch of Customer Experience. What is Customer Experience? [Infographic]WinTheCustomer!.
So you are done and happy about your CRM implementation? The implementation you think has gone successfully and the users are thrilled to bits? But here are some red flags you could look for to improve the usage. Remember, an overwhelming one third of CRM deployments fail because of poor user adoption. You could do […]
Ketharaman, an old friend and colleague, put up a microsite for our Mobile Field Service offering. Ketha is the founder and CEO of GTM360 , a fine initiative from one of the best marketing brains I have known in the IT industry. GTM360 addresses a crying need in the entrepreneurial space of the technology industry- how to […]
MyfamilyBiz is a unique business model, and we are very pleased to have been associated with them in the deployment of Oracle CRM on Demand. Consumer to Consumer is a path breaking concept and addresses what Dr. Prahlad had described as the “fortune at the bottom of the pyramid“. Rao Sahibs, the couple that manage […]