This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this. http://1drv.ms/1Wfy06Q
As we wind down another year, which did not see the Enterprise Software market clock any great growth, here is what I think are the changes we’ll see in 2016 in the Enterprise Software market. Vendors will force cloud adoption a lot faster. One of the primary reasons for the lack of growth in […]
Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service. Top Industry Analysts Review Microsoft Dynamics.
India’s Godrej & Boyce adopts Microsoft Dynamics CRM
An incredible 23 industry templates! Never done before. Industry Templates For CRM 2013 – Microsoft Dynamics CRM UK Blog – Site Home – MSDN Blogs.
Jennifer Pollard Explains Why CRM Social Listening Is For Everyone, Not Just Enterprise « CRM Software Blog
Read full report here: AdDuplex Blog: Windows Phone Device Stats for February 2013.
We are pleased to announce yet another successful implementation of Microsoft Dynamics CRM 2011 online. The client is a service provider based in Chennai who is in the business of chip level repair of notebooks and laptop computers. Microsoft Dynamics CRM Online 2011 Dashboard allows not just decision making, but also gives a holistic view […]
So you are done and happy about your CRM implementation? The implementation you think has gone successfully and the users are thrilled to bits? But here are some red flags you could look for to improve the usage. Remember, an overwhelming one third of CRM deployments fail because of poor user adoption. You could do […]
Ketharaman, an old friend and colleague, put up a microsite for our Mobile Field Service offering. Ketha is the founder and CEO of GTM360 , a fine initiative from one of the best marketing brains I have known in the IT industry. GTM360 addresses a crying need in the entrepreneurial space of the technology industry- how to […]