Unified Service Desk for Microsoft Dynamics CRM

Unified Service Desk for Microsoft Dynamics CRM

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.   http://1drv.ms/1Wfy06Q    

Mobile Field Service

Mobile Field Service

Ketharaman, an old friend and colleague, put up a microsite for our Mobile Field Service offering. Ketha is the founder and CEO of GTM360 , a fine initiative from one of the best marketing brains I have known in the IT industry. GTM360 addresses a crying need in the entrepreneurial space of the technology industry- how to […]